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Customer Success

Our business is built on the success of our customers so we make sure your personalization journey hits your business objectives and KPIs

A personalized customer success strategy

We’re here to provide guidance and support with your Cxense implementation

Standardized success methodology

At Cxense, we have a standardized customer success methodology. From signing the contract, you will have a dedicated Customer Success Manager (CSM) throughout the personalization lifecycle to ensure you hit your objectives and KPIs. 

Your Customer Success Manager

The CSM is responsible to coordinate all activities toward the customer such as ensuring sufficient resources are allocated to the onboarding phase; coordinate training activities to ensure adoption in the organization after setup is completed.

A meaningful customer relationship

Our customer success methodology ensures a healthy and prosperous ongoing customer relationship. We've implemented several actions to ensure this such as frequent customer success reviews.

A dedicated C-level executive sponsor

Our customers will also have a dedicated executive sponsor that will take part in quarterly meetings. This ensures that you’ll have a direct channel to our management.

 

TALK TO A CXENSE CUSTOMER SUCCESS CONSULTANT

  • “Average time spent on the site went from 282 seconds in September 2014 before we introduced personalization to 632 seconds in September 2015 after the new system was implemented.”

    Christian Panson, VP Digital, Winnipeg Free Press