A personalized customer success strategy
We’re here to provide guidance and support with your Cxense implementation
Standardized success methodology
At Cxense, we have a standardized customer success methodology. From signing the contract, you will have a dedicated Customer Success Manager (CSM) throughout the personalization lifecycle to ensure you hit your objectives and KPIs.
Your Customer Success Manager
The CSM is responsible to coordinate all activities toward the customer such as ensuring sufficient resources are allocated to the onboarding phase; coordinate training activities to ensure adoption in the organization after setup is completed.
A meaningful customer relationship
Our customer success methodology ensures a healthy and prosperous ongoing customer relationship. We've implemented several actions to ensure this such as frequent customer success reviews.
A dedicated C-level executive sponsor
Our customers will also have a dedicated executive sponsor that will take part in quarterly meetings. This ensures that you’ll have a direct channel to our management.
“Average time spent on the site went from 282 seconds in September 2014 before we introduced personalization to 632 seconds in September 2015 after the new system was implemented.”
Christian Panson, VP Digital, Winnipeg Free Press