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Technical Onboarding, Training, 24/7 Support

We want to get you up and running as quickly as possible so you can
start to see quick wins along the path to success

Ensuring continued support, optimization, and success

A successful personalization program means swift and easy onboarding, continued performance monitoring, and digital revenue optimization

The right onboarding team

Our global operations team has onboarded more than 350 customers worldwide. We have a project organization setup, with a steering group, delivery project manager, reception project manager (customer) and mutual teams consisting of technical resources and stakeholders.

Client onboarding as easy as 1, 2, 3

Our objective is to get you up and running as fast as possible and to make your team self sufficient using Cxense solutions. We put a strong emphasis on training in the initial phases and offer on-going consulting services as needed. 

Train users on personalization best practice

We will run business kick-off sessions agreeing objectives, framework and KPIs for business leaders. We will also run technical training for those who will be “hands on” with the technology.

Monitor and optimize

We're here, ready to help you along the road to personalization success. 24/7 support is provided through online chat or email. Customers can contact Cxense via support@cxense.com which is monitored 24/7.

 

TALK TO OUR DEDICATED SUPPORT TEAM 24/7

  • “Knowing that the experience we’re giving each individual reader is tailored to them making them come back more often and stay long on-site is awesome.”

    Rolf Dyrnes Svendsen, Head of Digital Development & Editor, Adresseavisen

Be a know it all. Read our playbooks.

Want to know how to implement website personalization? We’ve got it covered.

The Future of Personalization in Publishing: Personalization will help save news organizations. It will allow publishers to increase engagement with their audiences. Here's how...

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Honing Your Homepage: Websites that have a personalized homepage boost the time readers spend on site by 30%, increase page views per visit, and increase loyalty.

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From a Fly-By to a Loyal Subscriber: Research from Microsoft shows 41% of consumers prefer content tailored to their interests. Are you personalizing or are you missing out?

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