Ensuring continued support, optimization, and success
A successful personalization program means swift and easy onboarding, continued performance monitoring, and digital revenue optimization
The right onboarding team
Our global operations team has onboarded more than 350 customers worldwide. We have a project organization setup, with a steering group, delivery project manager, reception project manager (customer) and mutual teams consisting of technical resources and stakeholders.
Client onboarding as easy as 1, 2, 3
Our objective is to get you up and running as fast as possible and to make your team self sufficient using Cxense solutions. We put a strong emphasis on training in the initial phases and offer on-going consulting services as needed.
Train users on personalization best practice
We will run business kick-off sessions agreeing objectives, framework and KPIs for business leaders. We will also run technical training for those who will be “hands on” with the technology.
Monitor and optimize
We're here, ready to help you along the road to personalization success. 24/7 support is provided through online chat or email. Customers can contact Cxense via firstname.lastname@example.org which is monitored 24/7.
“Knowing that the experience we’re giving each individual reader is tailored to them making them come back more often and stay long on-site is awesome.”
Rolf Dyrnes Svendsen, Head of Digital Development & Editor, Adresseavisen